Complete Satisfaction:

Our customer service goal is to surpass your expectations. Your complete satisfaction is our #1 priority. Should you ever have a problem with your purchase, please call us immediately. We promise to repair, at no charge to you, any manufacturer’s defect for the lifetime of your jewelry purchase. It’s that simple. The only thing that you have to do is enjoy your jewelry.
For full coverage against loss, gemstone loss, or theft, we recommend “all perils” insurance. Please see your agent for details.

“GOTTA LOVE IT” GUARANTEE :

If for any reason you are unhappy with your purchase, then within seven days after purchase we will exchange, credit, or refund your total purchase providing the merchandise is in new condition, not sized, with all boxes, documents, etc.

FREE CLEANING and INSPECTION

At Andrew Z Diamonds and Fine Jewelry, we take the greatest care to ensure your purchase is protected. So, we are glad to clean and inspect your jewelry free of charge.

* Please understand that, in some cases, there are circumstances in which exceptions to these policies may apply. These exceptions are determined by Andrew Z.